FAQs

DM Cape Tile

  • What products do you specialize in?

    Our specialty lies in premium floor and wall tiles, including ceramic, porcelain, and natural stone varieties. We also offer an extensive selection of hardwood flooring options.
  • Do you serve both residential and commercial customers?

    Yes, our services cater to a diverse clientele including homeowners, contractors, designers, and commercial entities.
  • Can I buy your products online?

    Yes. Our website features a comprehensive selection of tiles and hardwood flooring available for online purchase.
  • Are online prices the same as in-store?

    Online prices differ due to additional shipping costs. For more detailed information, we encourage you to contact us directly.
  • Do you offer delivery services?

    We provide local delivery and nationwide shipping options. Delivery fees are calculated at checkout based on your location and the size of your order.
  • How long does delivery take?

    Typically, our deliveries for in-stock items take between 7 to 10 days. For specific inquiries, please don't hesitate to contact us.
  • Can I pick up my order in-store?

    Yes, we offer complimentary in-store pickup. You will receive a notification once your order is ready for collection.
  • What is your return policy?

    We accept returns of unopened and unused products within 30 days of purchase. A restocking fee may apply in some cases. Please note that custom or special orders may not be eligible for return.
  • What if my order arrives damaged?

    If you receive a damaged order, please contact us within 48 hours of delivery and provide photographs of the damage. We will promptly arrange a replacement or refund.
  • Do you offer installation services?

    While we do not provide installation services directly, we can refer you to reputable contractors for your installation needs.